Twine Community Guidelines

Last Updated: January 2025

Our Community Promise

Twine exists to help college students thrive academically and socially. These guidelines ensure everyone can learn, connect, and grow in a safe, respectful environment.

Core Principles

1. Be Authentic

Use your real identity
One account per person
Represent your actual university affiliation
Be honest in your interactions

2. Be Respectful

Treat everyone with dignity
Embrace diverse perspectives
Disagree constructively
Honor others' boundaries

3. Be Safe

Protect your personal information
Report concerning behavior
Look out for fellow students
Practice digital wellness

What We Encourage

Academic Excellence

✓ Form study groups and share knowledge ✓ Ask questions and seek help ✓ Share study resources (with proper attribution) ✓ Celebrate academic achievements ✓ Support struggling peers

Social Connection

✓ Organize inclusive events ✓ Build genuine friendships ✓ Create welcoming Circles ✓ Share campus experiences ✓ Foster community spirit

Using REMI Responsibly

✓ Use REMI to understand concepts better ✓ Ask for study strategies and explanations ✓ Get help organizing your workload ✓ Seek clarification on difficult topics ✓ Use as a learning tool, not a shortcut

What's Not Allowed

Zero Tolerance Violations

These result in immediate, permanent suspension:

Illegal Activity ✗ Drug dealing or promotion ✗ Underage drinking organization ✗ Sexual exploitation ✗ Violence or threats ✗ Doxxing or stalking

Harmful Content ✗ Child exploitation material ✗ Non-consensual intimate images ✗ Self-harm promotion ✗ Terrorism or extremism ✗ Hate speech or discrimination

Academic Integrity Violations

Cheating ✗ Sharing exam answers ✗ Selling assignments ✗ Plagiarism facilitation ✗ Unauthorized collaboration ✗ Using REMI to complete assignments for you

Misuse of Resources ✗ Distributing copyrighted materials ✗ Sharing professor's private content ✗ Recording lectures without permission ✗ Impersonating faculty or staff

Community Violations

Harassment & Bullying ✗ Targeted harassment ✗ Cyberbullying ✗ Sexual harassment ✗ Discriminatory behavior ✗ Revenge porn or intimate image abuse

Spam & Manipulation ✗ Mass messaging ✗ Fake events ✗ Misinformation campaigns ✗ Review manipulation ✗ Artificial engagement

Commercial Activity ✗ Unauthorized selling ✗ MLM/pyramid schemes ✗ Unrelated job postings ✗ Service advertisements (without approval)

Platform Misuse

Security Violations ✗ Hacking attempts ✗ Malware distribution ✗ Account theft ✗ Data scraping ✗ Circumventing bans

Impersonation ✗ Fake profiles ✗ Catfishing ✗ Identity theft ✗ Misleading affiliations

Content Standards

Messages and Posts

No graphic violence or gore
No sexually explicit content
No illegal content promotion
No privacy violations
No misleading information about emergencies

Events

Must be real and accurately described
Include safety information when relevant
Respect venue capacity
No discriminatory entry requirements
No events promoting illegal activities

Circles (Study Groups)

Stay on topic
Respect group rules
Share resources ethically
Maintain academic integrity
Support inclusive participation

Enforcement

How We Enforce

Automated Detection: AI systems flag potential violations
User Reports: Community members report concerns
Human Review: Our team reviews flagged content
Contextual Evaluation: We consider intent and impact
Proportionate Response: Actions match violation severity

Enforcement Actions

Warning

First minor violation
Educational reminder
No feature restrictions

Temporary Restriction

Repeated minor violations
Feature limitations (1-7 days)
Required guideline review

Suspension

Serious violations
Account freeze (7-30 days)
Appeal available

Permanent Ban

Zero tolerance violations
Severe repeated violations
No account recreation allowed

Appeals Process

Submit appeal within 14 days
Provide context and explanation
Review within 72 hours
One appeal per action
Decision is final

Reporting Violations

How to Report

In-app reporting buttons
Email: safety@twinecampus.com
Include screenshots and context
Report immediately for urgent safety issues

What Happens Next

Acknowledgment within 24 hours
Investigation begins
Action taken if warranted
Reporter notified of outcome (when appropriate)
Privacy protected throughout

False Reporting

Deliberately false reports violate our guidelines and may result in action against the reporter.

Special Considerations

Mental Health & Crisis Support

If someone expresses suicidal thoughts or self-harm:

Take it seriously
Provide crisis resources
Report to safety@twinecampus.com
Don't attempt to be a counselor
REMI will automatically provide resources

Political & Religious Content

Respectful discussion allowed
No hate speech or extremism
No targeted harassment
Focus on learning and understanding
REMI remains neutral on divisive topics

Romantic Interactions

Consent is mandatory
No unsolicited explicit content
Respect rejections
No harassment after breakups
Report unwanted advances

Your Rights

You Have the Right To:

Feel safe on the platform
Report violations without retaliation
Appeal enforcement decisions
Delete your content
Control your privacy settings
Block users who make you uncomfortable

We Commit To:

Fair, consistent enforcement
Transparent communication
Privacy protection
Timely responses
Continuous improvement
Community feedback integration

Platform Features & Safety

Direct Messages

Mutual consent required
Block feature available
Report inappropriate messages
Screenshots allowed for safety

Events

Public to verified students
QR check-in for attendance
Organizer responsibilities
Safety information required

REMI Interactions

Educational purpose only
Crisis detection active
No personal data in queries
Academic integrity required

Changes to Guidelines

We may update these guidelines to:

Address new behaviors
Improve clarity
Enhance safety
Reflect legal requirements

Updates announced via:

In-app notifications
Email to users
Website posting

Questions?

General Questions: support@twinecampus.com Safety Concerns: safety@twinecampus.com Appeals: appeals@twinecampus.com

Remember

You're part of building a positive community. Your actions shape the Twine experience for everyone. When in doubt, choose kindness, respect, and integrity.

Together, we're making college better for everyone.

Twine Community Guidelines

Last Updated: January 2025

Our Community Promise

Twine exists to help college students thrive academically and socially. These guidelines ensure everyone can learn, connect, and grow in a safe, respectful environment.

Core Principles

1. Be Authentic

Use your real identity
One account per person
Represent your actual university affiliation
Be honest in your interactions

2. Be Respectful

Treat everyone with dignity
Embrace diverse perspectives
Disagree constructively
Honor others' boundaries

3. Be Safe

Protect your personal information
Report concerning behavior
Look out for fellow students
Practice digital wellness

What We Encourage

Academic Excellence

✓ Form study groups and share knowledge ✓ Ask questions and seek help ✓ Share study resources (with proper attribution) ✓ Celebrate academic achievements ✓ Support struggling peers

Social Connection

✓ Organize inclusive events ✓ Build genuine friendships ✓ Create welcoming Circles ✓ Share campus experiences ✓ Foster community spirit

Using REMI Responsibly

What's Not Allowed

Zero Tolerance Violations

These result in immediate, permanent suspension:

Illegal Activity ✗ Drug dealing or promotion ✗ Underage drinking organization ✗ Sexual exploitation ✗ Violence or threats ✗ Doxxing or stalking

Harmful Content ✗ Child exploitation material ✗ Non-consensual intimate images ✗ Self-harm promotion ✗ Terrorism or extremism ✗ Hate speech or discrimination

Academic Integrity Violations

Cheating ✗ Sharing exam answers ✗ Selling assignments ✗ Plagiarism facilitation ✗ Unauthorized collaboration ✗ Using REMI to complete assignments for you

Misuse of Resources ✗ Distributing copyrighted materials ✗ Sharing professor's private content ✗ Recording lectures without permission ✗ Impersonating faculty or staff

Community Violations

Harassment & Bullying ✗ Targeted harassment ✗ Cyberbullying ✗ Sexual harassment ✗ Discriminatory behavior ✗ Revenge porn or intimate image abuse

Spam & Manipulation ✗ Mass messaging ✗ Fake events ✗ Misinformation campaigns ✗ Review manipulation ✗ Artificial engagement

Commercial Activity ✗ Unauthorized selling ✗ MLM/pyramid schemes ✗ Unrelated job postings ✗ Service advertisements (without approval)

Platform Misuse

Security Violations ✗ Hacking attempts ✗ Malware distribution ✗ Account theft ✗ Data scraping ✗ Circumventing bans

Impersonation ✗ Fake profiles ✗ Catfishing ✗ Identity theft ✗ Misleading affiliations

Content Standards

Messages and Posts

No graphic violence or gore
No sexually explicit content
No illegal content promotion
No privacy violations
No misleading information about emergencies

Events

Must be real and accurately described
Include safety information when relevant
Respect venue capacity
No discriminatory entry requirements
No events promoting illegal activities

Circles (Study Groups)

Stay on topic
Respect group rules
Share resources ethically
Maintain academic integrity
Support inclusive participation

Enforcement

How We Enforce

Automated Detection: AI systems flag potential violations
User Reports: Community members report concerns
Human Review: Our team reviews flagged content
Contextual Evaluation: We consider intent and impact
Proportionate Response: Actions match violation severity

Enforcement Actions

Warning

First minor violation
Educational reminder
No feature restrictions

Temporary Restriction

Repeated minor violations
Feature limitations (1-7 days)
Required guideline review

Suspension

Serious violations
Account freeze (7-30 days)
Appeal available

Permanent Ban

Zero tolerance violations
Severe repeated violations
No account recreation allowed

Appeals Process

Submit appeal within 14 days
Provide context and explanation
Review within 72 hours
One appeal per action
Decision is final

Reporting Violations

How to Report

In-app reporting buttons
Email: safety@twinecampus.com
Include screenshots and context
Report immediately for urgent safety issues

What Happens Next

Acknowledgment within 24 hours
Investigation begins
Action taken if warranted
Reporter notified of outcome (when appropriate)
Privacy protected throughout

False Reporting

Deliberately false reports violate our guidelines and may result in action against the reporter.

Special Considerations

Mental Health & Crisis Support

If someone expresses suicidal thoughts or self-harm:

Take it seriously
Provide crisis resources
Report to safety@twinecampus.com
Don't attempt to be a counselor
REMI will automatically provide resources

Political & Religious Content

Respectful discussion allowed
No hate speech or extremism
No targeted harassment
Focus on learning and understanding
REMI remains neutral on divisive topics

Romantic Interactions

Consent is mandatory
No unsolicited explicit content
Respect rejections
No harassment after breakups
Report unwanted advances

Your Rights

You Have the Right To:

Feel safe on the platform
Report violations without retaliation
Appeal enforcement decisions
Delete your content
Control your privacy settings
Block users who make you uncomfortable

We Commit To:

Fair, consistent enforcement
Transparent communication
Privacy protection
Timely responses
Continuous improvement
Community feedback integration

Platform Features & Safety

Direct Messages

Mutual consent required
Block feature available
Report inappropriate messages
Screenshots allowed for safety

Events

Public to verified students
QR check-in for attendance
Organizer responsibilities
Safety information required

REMI Interactions

Educational purpose only
Crisis detection active
No personal data in queries
Academic integrity required

Changes to Guidelines

We may update these guidelines to:

Address new behaviors
Improve clarity
Enhance safety
Reflect legal requirements

Updates announced via:

In-app notifications
Email to users
Website posting

Questions?

General Questions: support@twinecampus.com Safety Concerns: safety@twinecampus.com Appeals: appeals@twinecampus.com

Remember

You're part of building a positive community. Your actions shape the Twine experience for everyone. When in doubt, choose kindness, respect, and integrity.

Together, we're making college better for everyone.