Twine Terms of Service

Last Updated: May 2025

1. Agreement to Terms

By accessing or using Twine Campus ("Twine", "we", "our", "us"), including our mobile applications, website, and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Services.

IMPORTANT: These Terms contain a binding arbitration provision and class action waiver in Section 15, which affects how disputes are resolved.

2. Our Services

2.1 Platform Description

Twine provides a unified social platform for college students, featuring:

Social networking and messaging
Event discovery and organization
Study groups (Circles)
AI-powered academic assistant (REMI)
Campus-specific communities

2.2 Eligibility

You must be at least 16 years old
Users under 18 require parental consent
College/university affiliation required for full access
One account per person

2.3 University Affiliation

We are NOT affiliated with any educational institution. Twine operates independently, and views expressed on our platform do not represent any university or college.

3. User Accounts

3.1 Registration

To use Twine, you must:

Provide accurate, current information
Verify your university email or student status
Maintain account security
Notify us of any unauthorized access

3.2 Account Responsibilities

You're responsible for all activity under your account
Keep your password confidential
Don't share or transfer your account
Update information promptly

3.3 Account Termination

You may delete your account anytime via settings
We may suspend/terminate accounts for Terms violations
Terminated users cannot create new accounts

4. Subscriptions & Payments

4.1 Pricing Tiers

Twine Free

Basic messaging and profile
Join up to 5 Circles
Event discovery
Standard REMI access

Event Creation Premium ($10/month)

Free: Create up to 3 events per month
Unlimited event creation
Event analytics
Advanced event management tools

REMI Premium ($15/month or $45/semester)

Priority REMI responses
Advanced study tools
Extended conversation history
Early access to REMI features

4.2 Billing

Processed through website payment system
Auto-renews unless cancelled 24 hours before renewal
No refunds for partial periods
Prices may vary by region

4.3 Trial Access

Randomized trial periods for premium features
No guaranteed trial duration
Trial access subject to availability

5. User Content

5.1 Your Content

You retain ownership of content you create but grant Twine a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content on the Services.

5.2 Content Standards

Your content must not:

Violate our Community Guidelines
Infringe on intellectual property rights
Contain malware or harmful code
Violate any laws or regulations

5.3 Content Removal

We may remove content that:

Violates these Terms
Is reported by users
Poses safety risks
Contains misinformation

6. REMI AI Assistant

6.1 Service Description

REMI provides AI-powered learning support including:

Study planning and organization
Educational explanations and concepts
Learning assistance and guidance
Research support
Mental wellness resources

6.2 Limitations

REMI is for educational support only
Not a substitute for professional advice
Accuracy not guaranteed
Users must verify important information

6.3 Voice Features

Voice interactions may be recorded for processing
Recordings are deleted after transcription
Processing handled by third-party AI providers
You consent to voice data processing

6.4 Academic Integrity

REMI is designed as a learning tool to help you understand concepts and improve your academic skills. Using REMI to complete assignments for you violates academic integrity policies. REMI should be used for learning and understanding, not for completing assignments.

7. Events System

7.1 Event Creation

Event organizers are responsible for:

Providing accurate information
Complying with venue policies
Ensuring attendee safety
Managing capacity limits

7.2 Event Attendance

RSVP doesn't guarantee admission
Follow organizer instructions
Respect venue rules
QR check-in tracks attendance

7.3 University Policies

All events must comply with relevant university policies and local regulations.

8. Privacy & Data

8.1 Information We Collect

Profile information
University affiliation
Content you create
Usage analytics
Device information

8.2 How We Use Information

Provide and improve Services
Connect you with other students
Send important updates
Ensure community safety

8.3 Information Sharing

We don't sell your data. We may share information:

With your consent
For legal compliance
To protect safety
With service providers

See our Privacy Policy for details.

9. Prohibited Activities

You may not:

Violate Community Guidelines
Scrape or harvest data
Interfere with Services operation
Attempt unauthorized access
Impersonate others
Use Services for illegal purposes
Circumvent security measures
Create multiple accounts

10. Intellectual Property

10.1 Twine Property

The Services, including design, features, and content, are owned by Twine and protected by intellectual property laws.

10.2 Trademarks

"Twine Campus", "REMI", and associated logos are our trademarks. Don't use them without permission.

10.3 Copyright

Report copyright infringement to: support@twinecampus.com

11. Third-Party Services

11.1 External Links

We're not responsible for third-party websites or services linked from Twine.

11.2 University Services

Integration with university systems (email, SSO) is subject to their terms.

11.3 Payment Processors

Website payment processors handle payments under their terms.

12. Disclaimers

12.1 Service Availability

Services provided "as is" without warranties. We don't guarantee:

Continuous availability
Error-free operation
Accuracy of content
Specific outcomes

12.2 User Interactions

We're not responsible for:

User behavior or content
Offline interactions
Event outcomes
Academic performance

12.3 REMI Disclaimer

REMI provides educational support but doesn't guarantee:

Accuracy of information
Academic success
Professional-level advice

13. Limitation of Liability

To the maximum extent permitted by law:

We're not liable for indirect, incidental, or consequential damages
Our total liability is limited to amount paid for Services
We're not responsible for lost data or opportunities

14. Indemnification

You agree to defend and hold harmless Twine from claims arising from:

Your use of Services
Your content
Terms violations
Rights infringement

15. Dispute Resolution

15.1 Arbitration Agreement

Disputes will be resolved through binding arbitration, not courts. This includes claims against Twine, its affiliates, and partners.

15.2 Class Action Waiver

You waive the right to participate in class actions. Disputes must be brought individually.

15.3 Exceptions

You may use small claims court for eligible disputes. Either party may seek injunctive relief for intellectual property violations.

15.4 Process

First, contact support@twinecampus.com
If unresolved after 30 days, initiate arbitration
Arbitration through AAA under Consumer Rules
Location: California (or your location for claims under $10,000)

16. General Terms

16.1 Governing Law

These Terms are governed by California law, excluding conflict of law provisions.

16.2 Changes to Terms

We may update Terms anytime. Continued use constitutes acceptance. Material changes will be notified.

16.3 Severability

If any provision is invalid, other provisions remain in effect.

16.4 Assignment

We may assign these Terms. You may not assign them without our consent.

16.5 Entire Agreement

These Terms and Privacy Policy constitute the complete agreement between us.

17. Contact Information

General Support: support@twinecampus.com
Legal Inquiries: legal@twinecampus.com
Privacy: privacy@twinecampus.com
Safety: safety@twinecampus.com

Mailing Address:
Twine Campus, Inc.
Legal Department
[Address to be determined]

18. Special Provisions

18.1 California Users

California residents have additional rights under CCPA. See Privacy Policy.

18.2 International Users

By using Services outside the US, you consent to data transfer to the US.

18.3 Accessibility

We strive for accessibility. Report issues to: help@twinecampus.com

By using Twine, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.