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College is hard enough. Getting help shouldn't be. Find answers about the Twine Campus app for iPhone or Remi for Mac and Windows, or reach out to real humans who get it.

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Desktop study partner — Mac and Windows

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Find quick answers

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For complex issues

Browse Help Topics

Getting Started

New to Twine? Let's get you set up and connected

What is Twine Campus?How do I verify my student status?What are the age requirements?
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Circles & Study Groups

Find your study squad and ace those classes together

What are Circles and how do they work?Join up to 5 study groupsPrivate collaborative spaces
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Events

Never miss the good stuff happening on campus

How does the event system work?QR code check-ins explainedCreating campus events
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Remi Guardian

Desktop study partner that never sleeps

What is Remi Guardian and how does it help?Is Remi Guardian safe for assignments?Academic integrity guidelines
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Subscriptions & Billing

Money questions? We keep it simple and student-friendly

How much does Twine Campus cost?Do you offer student discounts?Free vs Premium features
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Safety & Privacy

Stay safe on Twine Campus

How does Twine protect my privacy?Handling inappropriate contentData security measures
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Account & Settings

Manage your account preferences

How do I delete my account?Can I use Twine after graduation?Verification requirements
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Troubleshooting

Fix common issues

What platforms is Twine available on?University not supported?Verification issues
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Popular Questions

How do I verify my student status?

Account Setup
View in FAQ

What are Circles and how do they work?

Features
View in FAQ

What is Remi Guardian and how will it help me?

Remi Guardian
View in FAQ

How much does Twine Campus cost?

Pricing
View in FAQ

How does Twine protect my privacy?

Safety
View in FAQ
View All FAQ Questions

Additional Resources

Terms of Service

Understand our terms and conditions

Read Terms →

Privacy Policy

Learn how we protect your data

Read Policy →

Community Guidelines

Help keep Twine safe and welcoming

View Guidelines →

Still Need Help?

Our support team is here to help. We're students too, so we understand your needs!

Email Support

General: support@twinecampus.com

Safety: safety@twinecampus.com

Privacy: privacy@twinecampus.com

Billing: billings@twinecampus.com

Response Times

Usually within 2 business days

We prioritize urgent safety and technical issues

Office Hours

Our team responds during regular hours. Remi Guardian is now available on desktop!

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