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Twine Campus

Terms of Service

Last Updated: May 2025

1. Agreement to Terms

By accessing or using Twine Campus ("Twine", "we", "our", "us"), including our mobile applications, website, and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Services.

IMPORTANT: These Terms contain a binding arbitration provision and class action waiver in Section 15, which affects how disputes are resolved.

2. Our Services

2.1 Platform Description

Twine provides a unified social platform for college students, featuring:

  • Social networking and messaging
  • Event discovery and organization
  • Study groups (Circles)
  • AI-powered academic assistant (REMI)
  • Campus-specific communities

2.2 Eligibility

  • You must be at least 16 years old
  • Users under 18 require parental consent
  • College/university affiliation required for full access
  • One account per person

2.3 University Affiliation

We are NOT affiliated with any educational institution. Twine operates independently, and views expressed on our platform do not represent any university or college.

3. User Accounts

3.1 Registration

To use Twine, you must:

  • Provide accurate, current information
  • Verify your university email or student status
  • Maintain account security
  • Notify us of any unauthorized access

3.2 Account Responsibilities

  • You're responsible for all activity under your account
  • Keep your password confidential
  • Don't share or transfer your account
  • Update information promptly

3.3 Account Termination

  • You may delete your account anytime via settings
  • We may suspend/terminate accounts for Terms violations
  • Terminated users cannot create new accounts

4. Subscriptions & Payments

4.1 Pricing Tiers

Twine Free

  • Basic messaging and profile
  • Join up to 5 Circles
  • Event discovery
  • Standard REMI access

Event Creation Premium ($10/month)

  • Free: Create up to 3 events per month
  • Unlimited event creation
  • Event analytics
  • Advanced event management tools

REMI Premium ($15/month or $45/semester)

  • Priority REMI responses
  • Advanced study tools
  • Extended conversation history
  • Early access to REMI features

4.2 Billing

  • Processed through website payment system
  • Auto-renews unless cancelled 24 hours before renewal
  • No refunds for partial periods
  • Prices may vary by region

5. REMI AI Assistant

5.1 Service Description

REMI provides AI-powered learning support including:

  • Study planning and organization
  • Educational explanations and concepts
  • Learning assistance and guidance
  • Research support
  • Mental wellness resources

5.2 Academic Integrity

REMI is designed as a learning tool to help you understand concepts and improve your academic skills. Using REMI to complete assignments for you violates academic integrity policies. REMI should be used for learning and understanding, not for completing assignments.

6. Privacy & Data

6.1 Information We Collect

  • Profile information
  • University affiliation
  • Content you create
  • Usage analytics
  • Device information

6.2 Information Sharing

We don't sell your data. We may share information:

  • With your consent
  • For legal compliance
  • To protect safety
  • With service providers

See our Privacy Policy for details.

7. Prohibited Activities

You may not:

  • Violate Community Guidelines
  • Scrape or harvest data
  • Interfere with Services operation
  • Attempt unauthorized access
  • Impersonate others
  • Use Services for illegal purposes
  • Circumvent security measures
  • Create multiple accounts

8. Dispute Resolution

8.1 Arbitration Agreement

Disputes will be resolved through binding arbitration, not courts. This includes claims against Twine, its affiliates, and partners.

8.2 Class Action Waiver

You waive the right to participate in class actions. Disputes must be brought individually.

8.3 Process

  • First, contact support@twinecampus.com
  • If unresolved after 30 days, initiate arbitration
  • Arbitration through AAA under Consumer Rules
  • Location: California (or your location for claims under $10,000)

9. Contact Information

Support Channels

Mailing Address

Twine Campus, Inc.
Legal Department
[Address to be determined]

By using Twine, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

For the complete Terms of Service document, please refer to ourfull legal documentation.