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Twine Campus

Privacy Policy

Last Updated: May 2025

Our Privacy Commitment

At Twine Campus, we believe privacy is fundamental to building trust within college communities. This policy explains how we collect, use, protect, and share your information.

We never sell your personal data
You control your information
Transparency in our practices
Security by design

1. Information We Collect

1.1 Account Information

What we collect:

  • Name and email address
  • University affiliation
  • Phone number (for verification)
  • Profile photo (optional)
  • Year of study
  • Major/interests (optional)

Why we collect it:

  • Verify your student status
  • Connect you with classmates
  • Provide personalized experiences
  • Ensure community safety

1.2 Content You Create

  • Messages and chat history
  • Posts in Circles
  • Event details you create
  • REMI conversation history
  • Photos and files you share

1.3 Usage Information

Automatically collected:

  • App interactions and features used
  • Event attendance (via QR check-ins)
  • Study session duration in Circles
  • REMI query patterns
  • Device information (type, OS, app version)
  • IP address and approximate location

1.4 REMI AI Interactions

  • Text queries and responses
  • Voice recordings (temporarily, for transcription)
  • Study preferences and patterns
  • Academic interests

2. How We Use Your Information

2.1 Core Services

  • Enable connections: Match you with classmates and study groups
  • Deliver features: Messaging, events, Circles, REMI assistance
  • Personalize experience: Recommend events, groups, and content
  • Maintain safety: Detect and prevent harmful behavior

2.2 REMI AI Processing

  • Provide academic assistance
  • Generate study plans
  • Answer questions
  • Improve AI responses
  • Detect crisis situations for support resources

2.3 Communications

  • Service announcements
  • Security alerts
  • Feature updates
  • Event reminders (if enabled)
  • Community guidelines updates

3. Information Sharing

3.1 What Others See

Public to verified students at your university:

  • Your name and profile photo
  • Year and major (if provided)
  • Public posts in Circles
  • Events you create

Private unless you share:

  • Direct messages
  • Private Circle discussions
  • REMI conversations
  • Contact information

3.2 When We Share Information

We may share data with:

  • Service providers: Hosting, analytics, payment processing
  • AI providers: OpenAI/Anthropic for REMI (anonymized)
  • Legal requirements: Court orders, legal obligations
  • Safety: Imminent harm prevention
  • Business transfers: Mergers or acquisitions (with notice)

We never share with:

  • Data brokers
  • Advertisers
  • Universities (unless legally required)
  • Other students without your consent

4. Data Security

4.1 Protection Measures

  • End-to-end encryption for sensitive data
  • TLS/SSL for data transmission
  • Regular security audits
  • Access controls and authentication
  • Secure cloud infrastructure

4.2 Data Breaches

If a breach occurs, we will:

  • Notify affected users within 72 hours
  • Provide details of compromised information
  • Offer guidance on protective steps
  • Implement measures to prevent recurrence

5. Your Rights & Controls

5.1 Access Your Data

Request a copy of your information:

  • Profile data
  • Content you've created
  • REMI conversation history
  • Account activity logs

5.2 Control Your Information

You can:

  • Edit or delete your profile
  • Delete messages and posts
  • Leave Circles and events
  • Clear REMI history
  • Adjust privacy settings
  • Opt out of analytics

5.3 Delete Your Account

Via app settings:

  1. Tap "Delete Account"
  2. Confirm deletion
  3. 30-day recovery period
  4. Permanent deletion after 30 days

5.4 Data Portability

Export your data in JSON format:

  • Messages
  • Profile information
  • REMI conversations
  • Event history

6. REMI AI Specific Privacy

6.1 How REMI Works

  • Queries processed by AI partners
  • No personal info sent with queries
  • Conversations stored for continuity
  • Voice converted to text immediately

6.2 Your Control

  • Delete individual conversations
  • Clear all REMI history
  • Opt out of REMI improvements
  • Request human support instead

6.3 Safety Features

  • Crisis detection triggers resources
  • No human review without consent
  • Academic integrity preserved
  • Mental health resources prioritized

7. California Privacy Rights (CCPA)

California residents have additional rights:

  • Know what personal information is collected
  • Know if information is sold (we don't sell data)
  • Request deletion of personal information
  • Non-discrimination for exercising rights
  • Authorized agent requests accepted

To exercise rights: privacy@twinecampus.com

8. Contact Us

Privacy Questions

Data Protection Officer

Mailing Address

Twine Campus, Inc.
Attn: Privacy Team
[Address to be determined]

Your Privacy Matters

We're committed to protecting your privacy while helping you make the most of your college experience. If you have questions or concerns about our privacy practices, please don't hesitate to contact us.

For the complete Privacy Policy document, please refer to ourfull legal documentation.

Effective Date: This Privacy Policy is effective as of May 2025 and replaces all previous versions.